We want to inform to our valued customers that due to service impacts related to the COVID-19 pandemic and other relevant events in our current times, we are no longer issuing First Class Service packaging via USPS. From now on only insured packaging will be available at checkout for shipping options. We are sorry for the inconvenience caused, but we want to guarantee our customers a fast and efficient shipment, easy to track and recover in case of any eventuality. If you have any more questions please feel free to contact us.
Safety is a big concern for us, and during these difficult times when there are still so many unknowns about the virus COVID-19, our directives have decided to follow the recommended CDC guidelines for our business, so we are suspending returns until further notice.
We cannot accept returns in the time being since we can’t guarantee the safety and cleanliness of the products that have been taken out of our warehouse. We understand that this is not going to be popular with our customers, but we owe you and our workers to be extra cautious, please note that these cautious approaches are likely to be temporary.
Nobody would want to handle a package that may be contaminated, and once our products leave our facility we cannot trace out or monitor how many people have touched the box or handle the products, it would be irresponsible for us to expose our workers, and we can’t just restock return products upon arrival, we follow a strict inspection protocol that must be evaluated and approved by our directives in order to approve a return, then clean and restock, so we can offer our customers the high quality they expect from us.
COVID-19 has put a lot of pressure on us and is forcing us to take these measures and we hope it remains temporal so we will keep supporting our customers giving you high quality products you can trust.
Thank you very much for using our online store services. Due to Server Maintenance, the Server hosting Time Honored Formulas was down for a while but is now back online. During the outage, connecting to our site was not possible, we apologize for any difficulties this may caused you and ask for your kind understanding and patronage. New features have been added to our site and we hope they won’t cause any discomfort to our customers, among these features we have to mention the following:
1.- Validation of emails is a must, since some of our customers were complaining about the delays of the notifications for the orders online, validation of emails are mandatory in order to comply with new online legislation. These validations act as an authorization from the customer for us to be able to write to your email in order to notify you about your purchases.
2.- reCAPTCHA on Registration, Login and Checkout. The reCAPTCHA is a tool to validate human interaction with a digital program, this is just an extra layer of protection to avoid automated system, virus, bots and spam worms to use our platform to generate thousands and thousands of unrequested emails.
3.- Integrated tracking numbers for USPS orders. Due to completion of an order, the tracking number issued by the USPS is now integrated in the completion invoice sent directly to the customer’s email. FedEx tracking numbers will continue to be sent prior delivery since FedEx offer customizable features in their company like delaying a delivery, holding a package on a nearest office, return to shipper, etc. while USPS do not.
The Website for Time Honored Formulas is currently under maintenance and is not available online for the time being. Thank you for your patience and understanding as we work to fix the error that is causing our server outage between yesterday May 6, and today May 7, 2020. We apologize for the delay in getting the website up and running again.
We have made a decision to use a more efficient host for our online platform. During this migration we took the opportunity to perform some much needed database upgrades into a more solid architecture to accommodate our (and your) continued growth. We are working on the clock to bring this website back online. To all our customers, please accept our most sincere and humble apology.
We have been working nonstop during all this pandemic and we will continue to do so to the max of our capabilities, so you can still place your orders by phone at +1 800-543-3026. We understand how critical it is for some customers to buy online, and we will increase our efforts to meet and exceed your expectations.
We want to inform our customers that due to the multiple new protocols on internet for online communication resulting from the pandemic crisis worldwide, we must verify the authenticity of the online accounts, most users are verified due to their continued used of our websites, but for those with old accounts with none or low activity up to May 2019, will require verification of their emails. The inactive accounts will be automatically deleted after one (1) year of inactivity. This is a measure aimed to fix the notification problems on certain email platforms, and to integrate the tracking number notifications directly to the user’s emails.
The verification is a simple automatically generated message to confirm receipt of your order via the Internet. You do not need to reply to this e-mail, just clicking the safe link validates your account and it’s a one time requirement.
The Postal Service™ is temporarily suspending international mail acceptance for certain destinations due to service impacts related to the COVID-19 pandemic, Due to Foreign Postal Operator Service Suspension, Unavailability of Transportation and a Suspension of Global Express Guaranteed Service.
We are pleased to announce that finally we have the USPS service integration so you can choose your preferred sipping methods, including P.O. Boxes through US Postal service.
This service will be available exclusively online, and we want to thank all carriers working so hard to get your orders on their destinations during these difficult times, so we ask that you spread the word among your friends and family. Thanks to all of you. We hope you are pleased with our products and service and we ask you to please be understanding and caring with all delivery personnel, still working every day to get your products to you.
At Ancient Formulas the health and well-being of our customers, associates, and communities is our top priority. We understand the concern and uncertainty you may be experiencing surrounding the new strain of Coronavirus (COVID-19) and we are committed to being responsive to the needs of our customers and associates as the situation evolves.
We must remind our dear customers that we do not have a physical
store, and we are still working hard to keep up with the demand. We will
reserve the access to our facility only to essential personnel, some
people find us on Internet and decide to give us a visit, but sadly we
must take precautions, and for the time being we will no longer extend
the courtesy to receive them at our front door.
We also understand that there may be instances where customers find
themselves facing certain difficulties with the tracking notifications
or out of stock products. We are working hard to help ease these
problems, and we encourage customers who may be impacted to reach out to
provide the information they may need. FedEx has issued a notification
requesting to confirm that all recipients are going to be available to
receive packages since returning packages and holding them at FedEx
locations is both time and resource consuming.
So that we can all spend valuable time with our families and friends, this 4th of July and the following Friday, will be holidays for all employees so our warehouse is going to be closed. We will return to normal activities on Monday July 8, 2019. Enjoy the long weekend!
Necessary cookies are absolutely essential for the website to function properly. This category only includes cookies that ensures basic functionalities and security features of the website. These cookies do not store any personal information.
Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. It is mandatory to procure user consent prior to running these cookies on your website.