Due to online changes in compliance regulations, and to bring tighten security in line with best practices at online transactions, the bank terminals are applying new protocols for online transactions. These new policies for the use of credit cards and debit cards on online platforms are more strict with the only intention to thwart unauthorized card usage.
Now the transactions online that do not have the EXACT information registered at the issuer bank will be declined instantly. The developing team is working to provide a more user-friendly form to input the private information while complying with the required layers of security. In the meantime, incomplete names, wrong zip-codes/postal codes or old addresses will no longer be accepted into pending status.
To avoid a declined transaction, please make sure to put the name as printed on the card with the exact billing address associated with the card.
DECLINED: Name Doe 1230 567 9876 5462 12/ 99 125 SHIPPING/OLD Address St., State, Zip-code Phone
ACCEPTED: Name INIT. Doe 1234 567 9876 5462 12/ 99 123 BILLINGAddress St., State, Zip-code Phone
We apologize for all the inconveniences, but we hope you understand that we cannot override these changes, these protocols are being implemented by bank entities for your own protection against fraudulent activities online. It only takes 1 typo on the name, a wrong CVV code, or if the billing address of the card does not match the information provided by the bank the transaction will be declined immediately.
Ancient Formulas, Inc. has been in business since 1984, and we appreciate all our loyal customers who have supported us in all these years. We have tried diligently to continue supporting our customers even during these difficult COVID-19 times. If you need us to walk you through the checkout process you can reach us at our free toll numbers +1 (800) 543-3026 or +1 (855) 216-3002 and our friendly staff will gladly assist you during our office hours Mon-Fri from 8:am-5:pm Central Time.
We are really glad to serve you. Thank you for your patience.
We are deeply sorry for the inconveniences with our website. Our server suffered a terrible outage keeping us down for over 6 days, and it took us a lot to get hold of the technical support necessary to reconnect the server, so we were not able to process any orders online or receive the emails on a timely manner, our website is currently back on and we have taken extra measures to prevent another outage and keep our servers on.
We really appreciate your patience and we value our customers. Even though this may be consider a very common issue, in a pandemic time when not all workers are physically on site this disruption has cost us valuable time and most importantly the satisfaction of our customers.
After this experience we identified a number of things we should be doing better, like the way we communicate with our customers during a service disruption, so we will continue improving our protocols and work in conjunction of third-party monitoring services to avoid this kind of problems in the future.
Thank you so very much for your patience and we really appreciate all the emails and comments of support we have received from you during this outage.
We want to inform our customers that due to the multiple new protocols on internet for online communication resulting from the pandemic crisis worldwide, we must verify the authenticity of the online accounts, most users are verified due to their continued used of our websites, but for those with old accounts with none or low activity up to May 2019, will require verification of their emails. The inactive accounts will be automatically deleted after one (1) year of inactivity. This is a measure aimed to fix the notification problems on certain email platforms, and to integrate the tracking number notifications directly to the user’s emails.
The verification is a simple automatically generated message to confirm receipt of your order via the Internet. You do not need to reply to this e-mail, just clicking the safe link validates your account and it’s a one time requirement.
We are pleased to announce that finally we have the USPS service integration so you can choose your preferred sipping methods, including P.O. Boxes through US Postal service.
This service will be available exclusively online, and we want to thank all carriers working so hard to get your orders on their destinations during these difficult times, so we ask that you spread the word among your friends and family. Thanks to all of you. We hope you are pleased with our products and service and we ask you to please be understanding and caring with all delivery personnel, still working every day to get your products to you.
We are happy to inform our valued customers that we have recently updated the security certificates of our website, we’re really sorry for the inconvenience of finding our website out of reach for this brief maintenance, during the outage of our server, we had to hold up our online business, it was unexpected to our clients, but please know our engineering and operations team are constantly working hard to get everything up and running to your best convenience to keep our site safe and easy to use. We appreciate your patience and understanding. As always, if you have questions or want to give any suggestions, please Contact us we are happy to assist you.
Given the success of our online stores, with this update we extended the secure connections in all our transactions, data management, and added more capacity to our infrastructure and speed up our overall service. We appreciate your loyalty and we want to thank you for making us your number one choice for natural supplements. We’ll continue to work hard to ensure uptime and stability of our platforms, and providing you with our top quality products and service.
We’ve incorporated concepts from the EU General Data Protection Regulation (GDPR) including the EU.
We’ve added explanations on how we process customer data and the types of data that we process, as well as information about your data protection rights.
The new GDPR terms will supplement your current contract with Ancient Formulas and will come into force on May 25, 2018.
In the cases of European purchases/customers, Ancient Formulas and its customers operate as independent controllers of personal data that is handled in these transactions. These new terms provide clarity over our respective responsibilities when handling that data and give both; you and Ancient Formulas protections around that controller status. We are committed through these terms to comply with our obligations under GDPR when we use any personal data in connection with these transactions, and the terms require you to make the same commitment.
The Ancient Formulas Family
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