Last Updated: This Policy was last reviewed on June, 2020.
Ancient Formulas, Inc. is very confident of the quality of the products we provide, in over 30 years of business we rarely process returns; but in the case our customers are not satisfied or they just want to return a product, they have the benefit of our no hassle return and refunds. We will provide a refund for any unused/unopened products that are return by the customer within 30 days of the purchase. Ancient Formulas, Inc. will offer the refund based on the original method of payment. You can request a return through our website or by phone.
All products must be returning in the original packaging, undamaged and unopened, including any accessories, manuals or documentation that were provided with the product to our main facility at 1235 S. Santa Fe St. Wichita, Kansas, 67211, U.S.A.
The customer can choose any carrier they want as long as such carrier offers shipment tracking for all returned products. If you choose to use a carrier that does not offer tracking or insure the full value of the product, you will be responsible for any loss or damage to the product during shipping. Other restriction may apply according to the carrier of your choosing, and will still be responsibility of the customer and not Ancient Formulas, Inc. or its related brands.
The Product and the customer’s sale receipt or invoice should be returned to the address above.
The Product will be inspected upon return and if it is damaged, opened, tampered, altered, or in any condition that prevents it from being restocked, then credit will be denied and customer will still have the option of having the product returned to them at their expense.
Changes or cancellations may be made until noon, 12:00p.m., of the day following placement of orders. If the client requested same day shipping, there will be no changes or cancellations accepted after placing the order.
We will offer the refund based only on the original method of payment.
We do not give credit or reimbursement for shipping expenses.
In the event that the product purchased represents a custom order from the manufacturer, the customer may be assessed related shipping costs or other incidental fees related to such custom order.
In unexpected or unplanned emergency events such as the global pandemic of COVID-19 the returns are going to be limited or temporarily cancelled adopting a NO RETURN policy during the emergency period established by our directive panel. We will issue a public notice to inform our customer of the measure taken in order to avoid contaminated or potentially contaminated packages returning to our facility.
Ancient Formulas, Inc.
1235 S. Santa Fe St.
Toll Free orders: +1 855-216-3002
Sales and corporate, Shipping and Returns, General Inquiries: email@example.com
Our Office Hours are:
Monday to Friday, 8 am – 12:00 pm and 1:00 pm – 5 pm U.S.A. Central Time.
We are closed Saturday & Sunday and during National Holidays.