FREQUENT ASKED QUESTIONS

Medical Questions

Do you sell antibiotics or similar types of medicine?

No. Ancient Formulas, Inc. is a formulator/manufacturer of food supplements only and is NOT licensed for pharmaceuticals. We do not manufacture, sell or trade any type of prescription medicine or pharmaceutical drugs.

What are the side effects of your supplements?

Every ingredient is listed on the label of each our products, our Supplement Facts panel, lists the contents and amount of active ingredients per serving, and the suggested serving size, but your health care provider might decide if a different amount is more appropriate for you. Let your health care providers (including doctors, pharmacists, and dietitians) know which dietary supplements you’re taking so that you can discuss what’s best for your overall health, they can help you determine which supplements, if any, might have strong effects in your body.

Can I take my prescription medication and supplements together?

We are not qualified or licensed to provide medical advice or to answer any medical questions. We urge you to contact your healthcare provider for any questions you may have regarding the compatibility of any medication and supplements you may be taking. As you cannot rely on product descriptions or label information as a substitute for advice from a physician or health care professional, we always recommend that you consult your doctor before starting any diet, supplements, medication or exercise program. Full Disclaimer.

What is the right supplement for me?

Every person has different dietary needs, all our products are safe to use as long as you follow your doctor’s recommendation, you always must consult with a physician or seek medical advice before starting any dietary supplements.

About Facts

Is your manufacturing facility FDA inspected?

Yes. We follow the regulations and guidelines by several departments of government and are regularly inspected by the FDA (U.S. Food and Drug Administration), Kansas Department of Agriculture and also the Sedgwick Health Department. We are committed to good moral practices and pure natural healthy products.

How can I know the effectiveness and quality of a dietary supplement?

For over more than 30 years our customers have been satisfied with our products; most our clients are healthcare professional that trust us with the manufacture of the supplements they provide to their patients. The National Institutes of Health supports research on dietary supplements, and you can access a large amount of information in their website. The FDA has also established current good manufacturing practices (cGMPs) for dietary supplements to help ensure their identity, purity, strength, and composition. These cGMPs are carefully designed to prevent the possibility of contamination, improper packaging and labeling, use of the wrong ingredients, or adding too much or too little of an ingredient. The FDA periodically inspects our facility and we are very strict into being compliant with every requirement.

How come I've never seen these products on a convenient store?

We are a local small company and we are not currently selling to convenient stores, usually we manufacture for healthcare professionals and other private brands.

Tell me more about dietary supplements, how do I know what to buy?

We always recommend to consult a healthcare provider since we don’t give medical advice, for any other questions you may have about food supplements you can also  browse the Federal Government Information Sources on Dietary Supplements, there is plenty information openly available to the public.

About Ingredients

How do I know that the ingredients in the label are the ones in the supplement I’m taking?

Ancient Formulas products contain no added ingredients other than the ones listed, we follow the regulations regarding labeling of products and cGMP practices. All of our vendors and providers are qualified and we randomly perform testing for purity, microbial and identity on incoming raw material and finished product per FDA regulations.

Do you test raw materials and finished products to make sure they meet label claim?

Yes. Ancient Formulas, Inc. follows all FDA guidelines and regulations for cGMP compliance, including random testing of incoming raw materials and finished products. We also qualify our suppliers of raw material and consistently purchase from the same suppliers in order to ensure we are receiving the same premium quality raw materials. We also test our finish produce for purity and potency by an independent laboratory.

What is the source of the gelatin in your softgels?

We don’t manufacture softgels, we have some products in vegetable capsules, Vcaps®, the capsules that required being manufactured in gelatin are derived from both bovine and porcine sources and our softgels products are custom made by a third party. We are very selective with our ingredients and we do take the time on testing purity and quality of all our incoming raw materials  and finished products by an independent laboratory.

What are VCAPS and what are they made of?

VCAPS and VCAPS Logo are registered trademarks of Capsugel, now a Lonza company, specialized in biotech products. Vcaps® capsules are the first generation vegetarian capsules,  non-GMO Project verified, gluten-free and preservative-free, made from vegetable cellulose. You can learn more about Capsugel on their website.

What is the meaning of Non-GE/GMO?

It stands for Non-Genetically Engineered/Non-Genetically Modified Organism; by definition, all organic materials are Non-GE/GMO, but Non-GE/GMO doesn’t necessarily means is organic.

What is the difference between Organic and Non-GMO?

Non-GMO doesn’t mean that is organic, it only stands that the produce has not been genetically enhanced or modified, but it can still be treated with exogenous aid, for example a natural grape plant, planted in enriched soil will provide grapes with seeds what makes it Non-GMO, but the nutrients placed in the soil or the use of pesticides makes it not organic; a seedless grape plant will provide grapes with no seeds, meaning that the plant was genetically engineered to have no seeds,(by use of modern biotechnology and molecular biology to introduce new genetic material, or delete or alter existing genetic material)  making it a GMO.

Yet organic does not allow any GMO for produce, meaning that no plant, animal or organism has been genetically changed and artificially enriched, but instead have been grown or farmed without the use of any exogenous aid, artificial chemicals, hormones, or antibiotics.

Following our previous example, the natural grape plant that hasn’t been altered genetically, is planted in bare local soil with no more nutrients that the ones already present in such soil, if the plants survives, it will provide grapes with seeds and is classified as organic since it was only exposed to natural nutrients and contaminants, free of any artificial additives.

About my Purchase

What is the minimum or maximum order I can make?

Our clients are the ones deciding what they want to purchase, whether it is a single bottle or a bulk. We do not have a minimum order. If your order is shipped through UPS ground, then there will be a flat fee regardless of the number of bottles purchased. Any order over $250.00 will have free shipping within United States territory UPS ground. Orders shipped First Class and Priority Mail through the postal service will be charged according to the weight, dimensions and destination.

How long does it take to receive my order?

All shipments will be processed and shipped the day after payment is successfully approved. Shipments are usually sent UPS ground and are picked up on a daily basis at 5:00p.m. UPS ground shipments are usually received in 2-5 business days, depending upon the destination area. If requested, we can ship through the postal service, either first class (if the package meets the weight requirements) or priority. Priority Mail should be delivered within three (3) to six (6) business days and First Class varies depending upon destination. Ancient Formulas, Inc. will not be responsible for shipments sent through First Class Mail.

Do you ship internationally?

Yes we do! we are expanding our market to over 100 countries worldwide. Please read our Shipping and Delivery Policy. We use USPS for international shipping since they offer the lower rates. Postal rates varies per country, weight and dimension of packages. the shipping companies may interface with local carriers for the final delivery of your package. Ancient Formulas, Inc. is not responsible of the trade the shipping companies may have in your country.

Can I do changes or cancel my order?

We try to process all orders the day after they are placed, so changes or cancellations may be made until noon, 12:00p.m., of the day following placement of orders. If you requested same day shipping, there will be no changes or cancellations accepted after placing the order.

How do I get a Refund or Replacement?

If you are not satisfied with your purchase we will provide a refund for it as long as it remains unused or unopened within 30 days of the purchase. We will offer the refund based on the original method of payment. You can request a return through our website using our Contact us form, or by phone calling to our friendly staff. Please read our Return Policy since certain restrictions apply. We do not give credit or reimbursement for shipping expense.

About Services

Can I use my own Labels?

Yes you can! You may use your own labels ONLY if we custom manufacture for you. All labels must comply with the FDA regulations regarding labels. You have to provide the labels you want in your product before the manufacturing. If you are interested on our custom manufacture you can Contact us  to discuss it directly with our directives.

Can you create my own Labels?

No. We do not provide this service.

Can you issue your products in other Language?

Sadly we do not offer translation services, and all our products are labeled in English Language only. Relabeling a product is illegal both domestically and internationally, so if you want to use your own labels on a custom product please use our Contact us form to discuss it directly with our directives.

About My Account

Can I change my e-mail, password, user name billing or shipping address and any other information about me?

Yes. You can go to “My Account” section and edit at your will all your Account Information to keep it update; by using our website you are bounded to keep it true and accurate, please read our Privacy Policy.

I have forgotten my password what should I do?

You can use our password recovery system at the link “Lost your password?” at the bottom of our login section; write your username or Email to receive a link to create a new password.

Do you have more questions? Contact us